Contact Us
If you have any questions, comments or concerns about our products or website or would like to inquire about our products, please contact us using the form on this page, or via one of the methods listed below. We look forward to hearing from you!
Telephone (w/ voicemail)
(204) 799-2265
Postal address
82 George Ave, 2nd Floor
Winnipeg Manitoba Canada
R3B 0K1
Electronic mail
General Information & customer support
Sales
Webmaster
Payment
PAYPAL – at time of purchase
MONEY ORDER / CERTIFIED CHEQUE – will process your order once your payment has cleared our account
Local Purchases: cash is accepted.
Shipping
UPS GROUND – FULLY INSURED WITH TRACKING NUMBER
Fed EX GROUND – FULLY INSURED WITH TRACKING NUMBER
CANADA POST EXPEDITED – FULLY INSURED WITH TRACKING NUMBER
We are not responsible for any duty, tax or brokerage. All customs and clearance fees are the responsibility of the buyer and are not included in the flat shipping rate.
ATTENTION U.S CUSTOMERS:
The brokerage fees can be avoided if you are able to clear the package yourself through customs. When we provide you with th e shipping details and tracking number of your order, call UPS and tell them that you would like them to clear the package through customs yourself. It will involve you going to your local UPS depot, to pick up paper work, and then visiting your U.S customs office with that paperwork along with the bill of sale – proof of purchase (paypal receipt). At the customs office you will pay only the taxes on the value of the shipment. Once you have done that, you can either go back to your ups depot to pick up your package of you can then have them schedule a delivery.
Refunds and Exchanges
WARRANTY:
14 day return to maker warranty on defective products only on our discretion. We will decide to either repair or replace your defective item once it is received back from you.
***Consignee pays all associated shipping costs***
If your item is damaged in shipping we will file a damage claim with the shipping company on your behalf and you will receive your replacement / repaired item once the claim has been processed.
ALL SALES ARE FINAL / NO REFUNDS. All of our pieces are made to order on an as ordered basis and due to the nature of our work we can not accept returns.
Additional Policies and FAQs
All of our items are built to order on an as ordered basis. When you place an order with us, we aren’t pulling it off the shelf in a warehouse in China, we are building your furniture piece here in Canada. Each item we build is specifically being built for you, when you order it!
Lead Times
Coffee Tables: 4-6 weeks
Shelving units 6-8 weeks
Seating 8-10 weeks
Lead times are approximate and vary based on many factors such as our build schedules,sales volumes health/ injury, equipment, delays associated with 3rd party vendors, unexpected weather, shipping and customs delays, etc. so if your item doesn’t arrive in time as expected, please don’t be upset. Just email us for an update and we will provide the details on your order and status.
As of late we have been receiving a number of comments in our feedback about our communication.
In any message that I send to you, I indicate that if you would like an update on the progress of your order, just drop us an email or give us a call. We do our best to try and update all of our customers but we are VERY BUSY and since I am the one handling all of the emails and also a large portion of the furniture fabrication, most times I can not fit it all into a 12 hour day! Since most people would much rather have me building their furniture than talking about it, That is what I do. So please, before you freak out, leave negative feedback or contact PayPal, just give us a call or email us, I am more than happy to update you on the progress and to provide you with an ETA on your order.
We are a small company that is doing our best to keep up with the increasing demand for our designs. Our primary focus is building a quality product that we are proud to send to you and that you will enjoy for many years, when you receive it is secondary, it’s our attention to detail and pride in our work that has gotten and kept us where we are today and our customers are the ones we have to thank!
we specify color combination’s on our pieces to help you decide on colors and finishes, but all of our pieces can be customized in specific colors, fabrics and finishes, please contact us with your specific needs.
Thank you for your support and understanding and feel free to contact us with any questions.
Ordering Instructions
If you wish to receive a quote or to place an order, please send us an email with the following information:
- Items you wish to order
- Quantity of each item
- Color of each item (paint color, stain, upholstery or special requests)
- Your zip code / postal code for shipping calculation
- Indicate your preferred method of purchase (i.e PayPal, money order, etc.)
TO RECEIVE A SHIPPING QUOTE OR A QUOTE ON A FURNITURE ITEM CLICK HERE
TO PLACE AN ORDER CLICK HERE
We will respond to your request via email with a quote for your order request. We will then send you a PayPal invoice for your order request. We will confirm receipt of your payment once received and we begin to process your order.
DO NOT INCLUDE YOUR CREDIT CARD INFORMATION IN YOUR EMAIL! If you wish to pay with your credit card, you can do so with PayPal.
Payment in full for the item is required to process all orders. No exceptions. We prefer PAYPAL it’s the quickest, easiest and safest method of payment. We are happy to send you a detailed PayPal invoice for your purchase request which you can then pay directly. We will then confirm receipt of payment via personal email and will then begin to process your order.
All of our items are built to order on an as ordered basis. When you place an order with us, we aren’t pulling it off the shelf in some warehouse; we are building your furniture piece just for you!
LEAD TIMES:
- OCCASIONAL TABLE 4-6 WEEKS
- LOUNGE SEATING 8-10 WEEKS
- STORAGE UNITS 6 WEEKS
Our lead times are approximate and may vary based on many factors such as material availability, our build schedules and sales volumes, our health, equipment malfunction, unexpected weather, shipping and customs delays, etc. so if your item doesn’t arrive in time as expected, please don’t be mad at us. There is probably a really good reason! We are a small company that is doing our best to keep up with the increasing demand for our designs. Just email us for an update on your purchase.
Our primary focus is building a quality product that we are proud to send to you and one that you will enjoy for many years, when you receive it is secondary, it’s our attention to detail and pride in our work with you in mind that has gotten us where we are today and we aren’t going to change that to please the “NOW CROWD”.
We specify color combinations on our pieces to help you decide on colors and finishes, but all of our pieces can be customized in specific colors, fabrics and finishes; please contact us with your specific needs.
Once your order has been completed, we will email you pictures of your completed item and a shipping details of your order so that you can track your package’s progress. We ship via UPS ground when applicable. Please indicate in your email if you wish for a quicker method of shipping and we will also quote you on expedited, 3 day or next day delivery. 7 day return to maker warranty on defective products (only) for repair, replacement or merchandise credit. Sorry no refunds, all sales are final. If your package was damaged in shipping, we will file a claim on your behalf with the shipping company.
OUR PayPal user ID is lunarlounge@shaw.ca
We also accept International Money orders, certified cheques or major bank drafts. If this is how you wish to pay, please specify that in your email. We will send you a total for your item & our mailing address. Once we receive your money order, we will confirm receipt of your payment via personal email and your order will then be processed.
Custom orders may take 10-15 weeks for completion.
DEALER INQUIRIES WELCOME. EMAIL US FOR MORE INFORMATION.
WE SHIP INTERNATIONALLY!